Faq's

General Questions

• I can't find what I'm after, does that mean you don't stock the item?

  Not necessarily- here are a few things you can do to check whether we have the item/s you are looking for:

  • We have tried to make shopping on our site as easy as possible and have categorised our products according to what we believe are popular themes or events as well as categorising the products into groups.  Simply use the drop-down categories at the top of the page (product categories) or search from the “Shop By” categories across the top (Birthday, Occasion, Theme, or Colour).
  • You can also search for specific items or ranges using the “Search For Products By Keyword” field at the top of the page.  This search function will only display items that has your keyword in its description. 
  • If you are using the search field and are not coming up with any results, there are a few things you can try:
    • Check the spelling- if the word is spelt incorrectly or has partial spelling (eg. 'par' instead of 'party'), the items you are looking for may not come up.
    • Try using less specific terms or start with a broader search enquiry and then narrow down the results using the 'Refine Search' fields at the top of the product page. 
    • Try different terminology- We have aimed to keep the terminology as consistent as possible across our ranges of products, however because of the large range of stock we carry from many different suppliers who often class products differently, sometimes the terminology can vary (eg. try 'fuchsia' instead of 'magenta' or 'scatters' instead of 'confetti').
  • If you still cannot not find the what you are looking for, please feel free to contact us as we may still be able to assist.  Given the nature of an online store and the time it takes to get products currently from our bricks and mortar store in Griffiths Rd, Lambton onto this site, we may actually stock the product even if it is not yet available online. We are also constantly adding new products and ranges in store which may not be ready to go online straight away. If this is the case, and we stock the item/s you require, we will simply organise a phone order and post the items out to you.

• Do you sell wholesale or offer bulk discounts?

  All product pricing listed on our website is our retail price. Whilst we are not purely a wholesaler, we are happy to provide appropriate discounts for customers interested in purchasing items in bulk. Bulk discounts are worked out on an order to order basis, depending on the product, the quantity, where it's being sent and how urgently it is required. We often supply bulk orders to pubs, clubs, schools, universities, event organisers and function centres with bulk pricing/discounts on the items purchased. 

  Some of our items are already available in carton/bulk quantities and are ready to purchase straight from our site (such as 1000pk Cups and 200pk Plates). If you cannot find a carton purchase price on this site, please read our Bulk Buying page for more information. For companies or groups enquiring about special discounts please click here.

• How long do helium balloons last (float)?

  Please note that the following information is intended as a guide only.
  
  We currently sell at least 3 different types of helium balloons on this site, each with a varying float life span. The actual float time of helium filled balloons will vary depending on various factors including the volume of helium used at inflation, the temperature where the balloon is located once inflated, direct sun, wind and other weather conditions (The float times shown below are from the time of inflating your balloons to assist you in planning your function prepartion).  For foils, supershapes and bubbles, please read the inflating instructions on the packaging carefully.
   

  • 11in/28cm latex - 10 to 12 hours
  • 11in/28cm latex - treated with Hifloat - approx 2 to 3 days
  • 14in/40cm latex - 1 to 2 days
  • 18in foils  - 2 to 3 days (looking their best)
  • Supershapes - 1 week (looking their best)
  • Bubbles - 2 to 4 weeks

  When you are transporting helium filled balloons to your venue keep these handy tips in mind:

  • Helium expands in the heat, which can cause your balloons to pop- if your vehicle is warmer than the room the balloons have come from, you may need to turn your air conditioning on to cool the car down a little.
  • It may be helpful to turn your air conditioning on before you put your balloons into your vehicle.
  • Do not leave your windows open when driving as your balloons will tangle quickly.
  • When loading and unloading your balloons, have only one door open at a time to prevent them from tangling or escaping!
  • Do not leave your balloons in your veihicle for a prolonged time as they can heat up quite quickly in an enclosed environment which can cause your balloons to pop.
  • Do not put your balloons into the boot!
  • When storing your balloons, keep them in a cool dry environment and out of direct heat, sunlight and wind.
  • If you plan on using your balloons for an outside function, please note that the lifespan of your balloons can drop dramatically (they could also pop quite quickly if it is a windy day). We would suggest that you keep your balloons inside for as long as possible and take them outside just before your function starts.  Bubbles and 40cm latex balloons tend to last longer outdoors.
  • If you are using your balloons outside then ensure that you advise Shindigs staff of this when you place your order so that the ribbons are tied appropriately to cope with windy weather.

  Conversely, helium contracts in the cold.  If it is a warm/hot day, putting your balloons into a heavily air conditioned environment will cause them to shrink quickly.  This will be more noticeable with foils than with latex baloons.  If this happens it is ok!  Once the balloons warm up a little they will reinflate.  If you find that your foils or supershapes are still looking deflated just before your function begins, simply pop a drinking straw into the self sealing valve and blow very slightly to top up the balloon.  This will not affect the float time of the balloon as there is still a large percentage of helium still in the balloon.  Be careful to take the straw immediately out of the valve as not doing so can cause the helium to leak out of your balloon. Give the flat valve a pinch to further ensure and assist the self seal.

• How do I order helium or balloon decorations for my function?

  Please note that ordering DIY helium tanks and balloon decorations can only be done through our store - located at 3/31Griffiths Rd, Lambton, Newcastle, NSW.  Hiring helium tanks and DIY kits are strictly for pickup only from our store.  Balloon decorations by Shindigs can be picked up from in store or delivered by Shindigs in the Newcastle area (conditions and delivery charges apply).  Please contact us to place your order or for more information.  You can also click here for more information on helium hire.

• Do you hire any catering supplies or party equipment?

  No! Our focus is DIY parties and functions, and helping our customers to keep the costs down as much as possible and as such the only products we currently hire out are the helium cylinders. We have plenty of other great options, ideas and products for your functions and we are more than happy to help you plan your function using products such as disposable catering supplies. If you are looking to hire items then we suggest searching by "hire" online or in your local directory.

• Do you hire costumes?

  No! We do not hire any costume or dressup accessories - all of the products on our site are for sale only. We have many great, cost effective options for dressing up for your next function, from full costumes to wigs, props, accessories and masks.  For many themes we stock accessory pieces that can simply be worn with everyday clothing for easy and quick costume options!  Please note that for health reasons we are not able to refund or exchange some of our costumes and dressup accessories. Please see our returns & refunds policy for more information.

• How accurate are the colours of the products on your site?

  We have done our best to ensure the colours are as accurate as we can possibly make them, however due to the variances in computers, monitors and other digital equipment we cannot guarantee that the colours will be an exact match. Sometimes inflated balloons will be slightly lighter in colour once inflated than when uninflated. If the exact match of colours is an important factor for you (eg. if you are trying to match logo colours), we would suggest that you contact us, so that we can best assist you to match your colours accurately.

• Can someone other than me pick my order up in store?

  Yes! All you need to do is select "Pick up in store" as the delivery option and make a note in the comments section. Please ensure you type the person's full name - we will ask them for id when they come into the store to ensure we are giving them the right order! All they have to do is print and sign their name - Easy!

• I try to add products to my cart but nothing happens - why is that?

  This may be because your internet browser does not allow pop-up screens, which is required to add products to your cart. This is usually the case with workplace internet browser systems. Check your security settings and if you are able to, change the settings to allow for pop-up screens for this site. If you cannot change the security settings, simply call us Mon - Fri, 9:00am - 5:00pm, and our friendly staff will be more than happy to place the order for you.