© 2003 - 2024 Shindigs. ABN: 51101315502.
We want to make your online shopping experience at Shindigs simple and fun - so we have made our returns policy as easy as possible!
We are happy to refund most items if returned to us within 45 days from the invoiced date, provided they are in good saleable and unused condition.
All items being returned must be in the original packaging (as sold) and must include all pieces.
Items returned not in the original packaging (as sold) or with missing pieces will not be refunded.
We are happy to refund costumes and most wearable items provided they are unworn (except for trying costumes on for sizing purposes) and still in the original undamaged packaging (as sold).
If you have purchased your costume in store at Lambton we unfortunately are unable to offer exchanges or refunds on costumes and accessories for change of mind or incorrect purchase. The great news is that we do have change rooms available at our store and you can try these on before making your purchase.
For health and safety reasons, if we deem that the items have been worn, used, marked or altered in any way, we reserve the right to refuse a refund.
There are some items that are strictly non-refundable under ANY circumstances.
Refunds are for the cost of the items only and do NOT include postage and handling charges of the return.
When the return is for a change of mind the postage and handling charges will be at the customer's own expense.
We are unable to exchange items. You can however, after posting the items to us, place a new order for the item/s you require so that we may ship them to you as quickly as possible whilst you await your refund.
We have strict packing and delivery procedures to ensure your order arrives to you correctly and safely.
In the rare circumstance, if an item is faulty or found to be incorrect upon delivery, we ask that you contact us immediately.
We will not accept any claims after 5 days of delivery of the order under ANY circumstances.
When you contact us, please make sure you have your invoice number available.
In order to process the returns claim as quickly as possible we may ask you to provide a photo of the damage or fault.
We will asess and process your claim as quickly as possible.
Faulty or damaged goods will be required to be returned to Shindigs. We will provide you with an Australia Post shipping label.
Please securely repackage the faulty or damaged items, apply the shipping label and drop it off at your nearest Australia Post Outlet. The shipping label allows for the shipping cost to be paid for by Shindigs.
Upon receipt of the items, Shindigs will confirm the claim and arrange for replacement items or an appropriate refund.
Replacement of any items will depend upon the availablility of that item at the time the claim is approved.
Where we agree to provide a replacement item/s, the delivery will be in the same manner as the original order. For example, if Standard eParcel was the method of the original order, the replacement order will be dispatched using Standard eParcel.
If we agree to provide a refund, the refunded value will be the price for that item at the time of payment less the amount of any discount voucher that was applied to that item at the time of payment.
Shindigs ships all of our orders through Australia Post. In the event that no one is available to sign for the parcel upon delivery they send the parcel to the nearest post office to await collection and they will hold each parcel for 10 business days.
If the parcel is still not collected, it is then returned to Shindigs and Shindigs is charged a fee for the return of the parcel. When this happens we will contact you to inform you and discuss options.
If you would like the parcel reshipped you will be charged the real cost to Shindigs to re-post your order, plus the Return to Sender fee (usually $10 but can vary depending on parcel size and destination).
Alternatively, if you would prefer a refund on the items we will deduct the original real shipping fee cost to Shindigs (the variance between what you paid for shipping and what Shindigs was charged by Australia Post to ship your original order) plus the return to sender fee from your refund/credit amount.
Where a customer refuses to accept a delivery or marks the parcel “Return To Sender” and the parcel is as a result returned to Shindigs then the customer will be charged the $10 fee charged by Australia Post to return a parcel to Shindigs. The $10 fee will be deducted from any credit that might be due to the customer as a result of the goods being returned to Shindigs. In such circumstances the value of the shipping paid to have the parcel delivered in the first place will also not be credited.
Step 1: Call Shindigs to advise us of your returns request on (02) 4950 9561 during business.
Step 2: Pack the items being returned securely ensuring all items are still in the original factory packaging
Step 3: Please make sure you have included your invoice with the reason of return written at the bottom.
Step 4: Post your returns to:
Step 5: Once we receive your items we will notify you.
Step 6: We will check the items within 2 business days and if approved, process your refund. You will receive an email confirmation of the refund.
Step 7: The refund will be made to you in the same manner as it was paid. Please allow a further 2 to 10 days for that refund to show in your account due to bank/institution processing time.
This refund policy is strictly for online orders only. For any information on instore returns, please contact us.
No refund will be provided if goods are returned without the Invoice
All items being returned will need to be packed in a secure manner (you may be able to use the original packaging, remember to cover or remove all original postage labels). Please ensure all items are securely packed as we will not approve a refund if the products arrive to us damaged or do not arrive to us at all.
Please note that the items you return will need to match the items on the invoice.
If we agree to provide a refund, the refunded value will be the price for that item at the time of payment less the amount of any discount voucher that was applied to that item at the time of payment.
If at any time you have any queries regarding returns, please feel free to email us and we would be more than happy to assist you.
Due to the nature of some of the products that we supply, some of our products are striclty non-refundable. Please see our list of non-refundable items below:
All latex balloons including printed and plain coloured latex balloons.
All stationery items including paper stock (paper, board and envelopes), pens, glues and adhesives.
All food products including cake decorations and icings, confectionery and non-perishables.
All Primal Cosmetic Eye Contacts
All customised and personalised items.
All sale or discontinued items.
Where a carton of stock has been ordered, no opened or half cartons may be returned.
Any items supplied in larger quantities than we normally stock as a special order for the customer.
Seasonal products after the end of that particular season.
Delivery costs or costs incurred by the customer for returns of any items.
The following items are only refundable if they are purchased online and strictly unopened in any way (they must not have been worn), used or altered in any way (must be in original factory packaging):
Socks and stockings
Eyelashes
Moustaches, beards, facial hair
Fangs or any other fake teeth
Cosmetics and face paints
Wigs
© 2003 - 2024 Shindigs. ABN: 51101315502.