Postage & Delivery

 

3 EASY AND AFFORDABLE DELIVERY OPTIONS!

STANDARD

EXPRESS

CLICK & COLLECT

As of 28/2/2022 our postage rates have changed and will now be applied to all orders and charged at the checkout stage based on zones and weight brackets or on a per kg basis.
Where the size, type and destination of the order exceeds this freight table (see Conditions listed further below) you will be contacted as soon as possible advising you of any additional postage cost.

 

Not in a hurry? Choose Standard Post!

 STANDARD SHIPPING RATES TABLE

Not sure what zone you fall under? – Click here for the postcode zone table and estimated postage times.

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Conditions of Standard Delivery:

• Rates will be charged at the checkout as per the table above.

• *Orders exceeding 10kg will be charged the 8-10kg amount for their zone at the checkout. You may be contacted if additional freight charges apply to your order or further delivery details are needed.

• Offer available for Standard Post only & for online orders only

• The Standard rate table will be applied automatically at the time of checkout, however an additional delivery fee may still apply and you will be contacted when applicable.

• Postage rates are based on a standard size order being defined as one carton or satchel or a total weight of no more than 10kgs (or 10 cubic kgs).

• Final weight calculations have an added weight allowance for packaging and packing materials used to safely transport your goods.

• Offer not valid for cartons and bulk orders

• All Parcels being sent to NC2 will be sent with a local courier so we are able to offer cheaper postage.

• All parcels are trackable

• By default all orders will be sent with signature required regardless of the order size or value. You may give authority to leave; this option is available at the checkout stage.

• As all couriers are a thrid party to us and we cannot 100% guarantee their delivery times and cannot be held responsible for any delays out side of our control.

• For all other shipping terms and extra information Click to read “Things you need to know”.

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In a hurry?  Choose Express Post! 

EXPRESS SHIPPING RATES TABLE

Not sure what zone you fall under? – Click here for the postcode zone table and estimated postage times.

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Conditions of Express Delivery Offer:

• Rates will be charged as per the table above.

• Orders exceeding 5kg will automatically be calculated at the checkout stage, this will be charged at a per kg rate based on your location.

• Offer available for Express Post only & for online orders only

• The Express rate table will be applied automatically at the time of checkout.

• Final weight calculations have an added weight allowance for packaging and packing materials used to safely transport your goods.

• Postage rates are based on a standard size order being defined as one carton.

• Where an order exceeds 1 carton you will be contacted asap if extra freight applies or further delivery details are needed.

• Offer not valid for cartons and bulk orders

• All Express orders will be sent with Australia Post Express eParcel

• All deliveries are fully trackable 

• By default all orders will be sent with signature required regardless of the order size or value. You may give authority to leave, this option is available at the checkout stage.

• As all couriers are a thrid party to us and we cannot 100% guarantee their delivery times and cannot be held responsible for any delays out side of our control.

• For all other shipping terms and extra information Click to read “Things you need to know”.

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Live Locally?  Choose In-Store Pick-Up!

• This option is free!  If you or a friend / family member live around Newcastle, NSW simply select the pick-up option at the checkout.

• At the checkout you will need to enter in all your details in Step 1 (including your address). Step 2 will then refresh and the pick up option will appear.

• We will send you an email or a text message once your order is packed and ready for pick-up

• Please do not attempt to collect your order until you have received the email or text message confirming that your order is ready for pick-up

• Where possible, we will aim to have your pick up order ready asap and as a matter of priority.

• Orders placed after 12pm will be ready for collection the next business day.

• Anyone can collect the order on your behalf if you're not able to make it to the store. They will just need to know what name it was placed under and your address. We use these details to confirm the correct order is being collected. We will also have them sign the pick up slip. 

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Things you need to know:

• Orders placed by 11am will be dispatched that day (Mon – Fri), *providing there are no issues with your order.

• Orders placed after 11am will be dispatched on the next business day* (Mon – Fri).

• Parcels are collected on weekday afternoons only. If you place your order between Friday afternoon and Sunday night it will dispatched on Monday*. Parcels are not dispatched on public holidays.

• We attempt to dispatch all of our orders either the same or the next business day and our online stock inventory is updated nightly and is correct 99% of the time. However, as we are also an eBay seller and have a physical store (located in Newcastle NSW) stock may sell in store or online before we are able to pick your order. Priority will be given to the order placed first. If we cannot provide an item we will contact you asap to discuss these details and either offer alternatives or work with you to get more stock in asap.

• Please ensure that all your contact information is correct and up to date. We may need to contact you regarding your order and in most cases cannot dispatch the order until we have heard back from you.

• Please place your orders as early as possible, all couriers are still continuing to handle a higher than normal amount of parcels. The earlier you place your order the more chance of receiving it on time. 

• Estimated delivery dates provided are to be used as a guide only and are to be counted from the day of dispatch, not from the day the order was placed. Any circumstances such as natural disasters, road closures, pandemic restrictions etc. that result in postage delays are outside of our control and we therefore cannot be held responsible.

• Once the goods leave our warehouse, we can only estimate the delivery time and cannot be held responsible if the goods are not delivered within this time. Please contact us if you do not receive your parcel by the last estimated delivery date. We find that most late parcels arrive within 3 business days of their estimated arrival date and only after this time are we are able to launch an investigation with the courier.

• Please ensure that all your address, postcode and suburb details are correct, once an order has been dispatched we cannot change these details. Any changes that require the parcel to be redirected, resent or recalled will incur additional charges.

• Any parcels that are returned to sender due to incorrect address details or where a customer refuses to accept a delivery a $10 fee will incur which will be deducted from any product refunds. In such circumstances the value of the shipping paid to have the parcel delivered in the first place will also not be credited.

• In the event you would prefer your parcel to be re sent please be advised that there will be a second delivery charge (based on the weight of the parcel and the delivery location). Where the address details differ from your original postage the $10 Return to sender fee will also need to be paid.

• You agree that any person at the delivery address who receives the order is authorised by you to do so.

• Majority of orders are sent with Australia Post. Due to the varied nature of our items, on occasion and at our discretion we may send your parcel with an alternative courier (commonly but not limited to Aramex, Couriers Please and TNT). This is generally due to the size and weight of the order and most commonly on orders containing confectionery and candles. Their delivery times are on par with Australia Post and we find them to be just as accurate.

• The opportunity, whilst minimal, for damage to confectionery lines due to heat or rough handling during the transport process is outside of Shindigs control. Consequently, Shindigs cannot be held responsible and is not responsible for any damage caused to any confectionery lines (including all chocolates and lollipops) during the transport process. Shindigs staff will ensure that confectionery lines are in good condition when picked and packed and that reasonable packing materials are used for transporting the goods. Please Note: We do not use cooler packs or dry ice to send our confectionery.

• We suggest that when purchasing confectionery items, which can be vastly affected by temperature changes that you consider choosing Express Post, especially during the summer months. This will minimise the time items spend in transit. 

• We will not dispatch a confectionery item if it has less than 3 months on the best before date, if this is the case we will contact you to see if you are happy to proceed with the order.

• By default all orders are sent with the need for a signature required upon delivery regardless of the size or value.
  If you are not home at the time of delivery, Australia Post will notify you via the AusPost app, email, or SMS and take your parcel to the nearest collection point. If your parcel has not been matched to your MyPost account, Australia Post will leave a card at the property. 

• If the parcel remains unclaimed for 10 business days, the parcel will be returned to Shindigs and a return to sender fee will be deducted from your product total. Original postage costs paid are not refundable under any circumstance.

• You may specify for the parcel to be left at the property for you. In doing this you agree that neither Shindigs nor the courier can take responsibility for any lost or stolen parcels after it has been marked as delivered

• It is unusual for Australia Post or an associated carrier to lose a parcel. Whilst we cannot accept responsibility for a lost parcel that has been dispatched from our warehouse, we really do want you to have a great party so please contact us and we may be able to resolve your problem at minimal cost.

• We have strict picking and packing process where two separate staff members must barcode scan each single item. Our packers will ensure adequate packing material (brown paper and/or bubble wrap) is used to ensure the correct and safe arrival of your goods.

• In the rare circumstance that you find an item to be faulty, damaged, incorrectly supplied or missing upon delivery, we ask that you contact us immediately and provide photos of the item, the packaging and its contents.

• For all other returns and refunds information please click here

• We deliver to addresses with Australian postcodes only. Unfortunately we are unable to accept international orders at present.

 

Our web team are available to answer your questions between 8:30am - 5pm, Monday to Friday.

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Postage Zones and Estimated Delivery Times (from day of dispatch)

• We do find these postage times to be fairly accurate however; as all couriers are a third party to us we cannot 100% guarantee these delivery times. We cannot be held responsible for late parcels or refund postage costs paid in the event the parcel does not arrive in time regardless if this has been sent with standard or express shipping.

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